The challenge
Service companies juggle requests, scheduling, technicians on the road, parts and invoicing. As long as that information is scattered across phones, paper and loose tools, time is lost every day.
Digitalnatie brings the whole chain together: from the first request through scheduling and the work order on the technician's phone to the service report and the invoice.
How it works
Field service software brings together what service companies often keep scattered across phones, paper and loose tools.
Every request arrives in one place, with the customer, the installation and its history attached.
Service jobs scheduled around the availability, location and skills of your technicians.
Technicians see their jobs on their phone and record hours, materials and a signature on site.
Customer assets, maintenance contracts and recurring jobs, with their complete service history.
A view of the parts a job requires and of what is in stock.
The service report is ready for the customer, and the invoice data is complete straight away.
Step 1 of 5
Customer request. The request comes in by email, web form or phone and becomes a work order, with the customer and the installation attached.
Step 2 of 5
Scheduling. The planner sees who is available and gives the job to the right technician. It appears in the technician's app straight away.
Step 3 of 5
Mobile job. On site, the technician starts the job, works through the tasks and records the hours and the parts used.
Step 4 of 5
Signed report. The report is completed with photos, then signed by the customer right on the smartphone.
Step 5 of 5
Invoicing. Hours and parts move from the work order to the invoice. All that is left is to check it and send it.
Digitalnatie Service Suite in practice
Planning, the technician's app, parts, installations, invoicing and the owner's overview: this is how each part works in Digitalnatie Service Suite.
The animations show the Service Suite interface in Dutch, with fictional data. The software is also available in French and English.
Planning & dispatching in real time
Every technician's availability, leave and workload are clear at a glance. Drag an intervention onto whoever is free: it shows up in their app straight away, without phone calls or double entry.
Mobile app for technicians
Your technician has the work order, the installation's history and the prepared parts at hand. They complete the LMRA, log their hours, take photos and have the customer sign on site. The app installs straight from the browser, no app store needed.
Parts & stock
For every job you see which parts are needed, what is already reserved and what is already in the van. Your technician leaves with everything on board, and you avoid a second visit. Every warehouse and every van keeps its own stock, and every movement is tracked.
Customers, installations & contracts
For every asset you see the full intervention history, the next maintenance, the contract, the warranty and a health score that shows how it is doing. Your technician knows what to expect before leaving, and recurring maintenance schedules itself.
From work to payment
Hours and parts used go straight from the work order to the invoice. You check, send and follow up the payment: no forgotten invoices, no manual recalculation.
Overview for the business owner
The dashboard shows, per technician, today's planning, open and urgent interventions, projects and the completion rate. You know immediately where to step in, without chasing updates.
What we build
Every solution is assembled from the parts your processes need, no more and no less.
Who it is for
Two ways to start
Digitalnatie builds both. You choose what fits your processes and your timeline.
Ready to use
Our ready-to-use field service platform for service companies: a proven foundation to start quickly.
Custom
Do your processes or integrations need more than a standard platform offers? Then we build a custom field service solution, connected to your ERP and existing software.
Frequently asked questions
For companies with technicians on the road: installation, maintenance and repair companies, technical service providers with maintenance contracts and organisations that track installations at their customers. As soon as scheduling, work orders and invoicing spread across several tools, one connected environment saves time.
Digitalnatie Service Suite is our ready-to-use field service platform: a proven foundation to start quickly. If your processes or integrations need more than a standard platform offers, we build a custom field service solution, connected to your ERP and existing software.
Yes. Service jobs, hours, materials and customer data can flow through APIs and integrations to your ERP, invoicing or accounting, so nobody has to enter them again.
No. The Digitalnatie Service Suite mobile app installs straight from the browser, no app store needed. Your technician has the work order, the installation's history and the prepared parts at hand, logs their hours, takes photos and has the customer sign on site.
Digitalnatie Service Suite is fully available in Dutch, French and English.
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Explore Digitalnatie Service Suite or book a demo. Looking for a custom solution? Let's discuss your project.
