Custom software
Custom software and applications for your organisation
When standard software does not support your processes, we build a digital solution around your organisation. From internal tools and customer portals to dashboards, mobile applications and specialised business software.
- Web applications and portals
- Mobile applications
- API connections
What we build
Six kinds of custom software, each with a concrete example
Custom software solves one concrete problem, or connects what already exists. These are the applications we build most often. Choose a type of application and see what such a screen can look like in practice.
Internal applications
Tools for a process that fits nowhere else, such as an approval flow, an internal planning board or a registration app.
- Forms and approval steps that follow your rules
- Roles and permissions per user
- The history of every decision
Customer and partner portals
A secure environment in which customers, partners or suppliers follow up data, documents or jobs themselves.
- Secure access for customers or partners
- Orders, documents and jobs tracked by the customer
- Fewer questions by e-mail and phone
Dashboards and reporting
Current KPIs on top of the data you already have, instead of manual exports.
- KPIs from the systems you already use
- Filters by period, team or customer
- Always current, without manual exports
Mobile applications
Apps for technicians, warehouse staff or customers, connected to the same data as your ERP.
- On smartphone and tablet
- Tasks, photos and signatures on site
- The same data as at the office
APIs and integrations
Connections between systems that do not talk to each other, so data is no longer retyped.
- Connections through APIs and webhooks
- Data entered once, available everywhere
- Every exchange logged
Workflow automation
Recurring tasks, notifications and follow-up that run automatically according to your rules.
- Events in your systems as the starting point
- Tasks, notifications and reminders that run automatically
- Following your own business rules
Our own product
Digitalnatie Service Suite, an example of what we can do
Service Suite is our ready-to-use platform for installation, maintenance and repair companies. From the customer's request to preparing the invoice, you follow every step in one place, at the office and in the field. It is a concrete example of the kind of software we build.
What Service Suite shows
- In Service SuiteScheduling and assigning jobs
- For your custom project: An internal application around one core process
- In Service SuiteA mobile app for technicians, in the browser
- For your custom project: A mobile application for the field
- In Service SuiteFrom work order to invoice, without retyping
- For your custom project: Workflow automation and integrations
- In Service SuiteCustomers, installations and contracts on one record
- For your custom project: One data model around how you work
The journey of a job in Service Suite
Step 1 of 5
Customer request. The request comes in by email, web form or phone and becomes a work order, with the customer and the installation attached.
Step 2 of 5
Scheduling. The planner sees who is available and gives the job to the right technician. It appears in the technician's app straight away.
Step 3 of 5
Mobile job. On site, the technician starts the job, works through the tasks and records the hours and the parts used.
Step 4 of 5
Signed report. The report is completed with photos, then signed by the customer right on the smartphone.
Step 5 of 5
Invoicing. Hours and parts move from the work order to the invoice. All that is left is to check it and send it.
Digitalnatie Service Suite
See the platform for yourself
On digitalnatie.app you can see how Service Suite works and book a demo.
The software for service companies and their field technicians
Our approach
Software built around your process, not the other way round
Every organisation has processes that fit no standard package: a specific approval flow, a portal for customers or partners, an internal planning board. For those processes we build software that does exactly what is needed.
We develop web and mobile applications with modern technology, connected to the systems you already use, and keep them maintainable so they can grow with your organisation.
What we build for you
- Web applications
- Customer and employee portals
- Mobile applications
- Dashboards and reporting
- API connections
- Workflow automation
- Integrations with existing software
How we build
Modular
Components evolve independently, so the software grows without a full rebuild.
Open connections
APIs and webhooks connect the application to your ERP, CRM, web shop or accounting.
Web and mobile
The same data at the office, in the field and at your customers.
Maintainable
A clear structure, so the software stays manageable after delivery.
Who it is for
When custom software is the right choice
Does a process follow the standard? Then a standard package often remains the best choice.
- Companies with a unique process that standard software does not support
- Organisations that want to give customers, partners or employees their own portal
- Teams that need dashboards and reporting on top of existing data
From business process to working software
Frequently asked questions
Questions about Custom software
When should you choose custom software over a standard package?
When a process is decisive for your business and no standard package supports it well, when several tools have to work together, or when customers, partners or employees need their own environment. For processes that are standard, a standard package often remains the best choice.
Can custom software work with our existing systems?
Yes, that is usually the starting point. We connect through APIs and webhooks with your ERP, CRM, web shop, accounting or other software, so the new application works with the same data.
How does custom software stay maintainable?
The architecture stays modular, with open connections through APIs and webhooks. Components can evolve independently, so the software can grow with new processes, users or integrations without a full rebuild.
What is the difference between custom software and Digitalnatie Service Suite?
Digitalnatie Service Suite is our ready-to-use platform for service companies with technicians in the field: a proven foundation to start quickly. Custom software is what we build around a process of your organisation that no standard package supports well.
Also of interest
Related solutions
Custom ERP
One environment for CRM, sales, inventory, scheduling and reporting.
More about Custom ERPField Service Software
Scheduling, field technicians, work orders and invoicing on one platform.
More about Field Service SoftwareE-commerce + ERP
B2B and B2C web shops that share inventory, prices and orders with your ERP.
More about E-commerce + ERP
Ready for the next step?
Put technology to work for your business
Tell us how your organisation works today. Together we look at where software, ERP and automation make the biggest difference.